Frequently Asked Questions
Everything you need to know about shopping Elizabeth Arden Australia online.
What are your shipping options within Australia?
We offer Standard Shipping (3-7 business days) and Express Shipping (1-3 business days) via Australia Post. Orders over $100 qualify for free standard delivery.
Are Elizabeth Arden products tested on animals?
Elizabeth Arden does not test our products or ingredients on animals, except in the rare instances where required by law. We are committed to the elimination of animal testing and use consumer-panel testing and in-vitro methods.
How can I find the right Ceramide Capsule for my skin type?
You can use our online Skin Diagnostic tool or visit the 'Skincare' section of our site to compare our Advanced, Retinol, Vitamin C, and Hyaluronic Acid capsules based on your specific skin concerns.
What is your return policy for online orders?
We accept returns for unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on used cosmetics or skincare items unless they are faulty.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later services including Afterpay and ZipPay.
How do I check the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number. You can use this number on the Australia Post website to monitor your delivery.